Job Description:

The Network Support Engineer will be responsible for real-time monitoring, troubleshooting, and resolving network issues to ensure the highest levels of service availability and performance. The ideal candidate will have a strong technical background in network operations, excellent problem-solving skills, and a commitment to providing top-tier customer support.

Responsibilities:

• Monitor and manage the network infrastructure, ensuring continuous availability of broadband services.
• Diagnose and troubleshoot network faults, outages, and performance issues.
• Work with vendors, ISPs, and internal teams to resolve connectivity and service disruptions.
• Perform routine network maintenance, updates, and upgrades.
• Respond to escalations from customers, providing Level 1 and Level 2 technical support.
• Maintain detailed logs and documentation of network incidents, actions taken, and resolutions.
• Support the deployment and configuration of routers, switches, firewalls, and access points.
• Assist in optimizing network performance, including bandwidth management and latency reduction.
• Participate in shift-based 24/7 operations, including night and weekend shifts as required.
• Follow established network security protocols and incident response procedures.
• Provide technical guidance and training to junior engineers as needed.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Telecommunications, or related field (or equivalent experience).
• 2+ years of experience in network operations, technical support, or a similar role.
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and routing protocols (BGP, OSPF, etc.).
• Experience with network monitoring tools (e.g., Nagios, PRTG, SolarWinds, Zabbix).
• Hands-on experience with network devices such as routers, switches, firewalls, and load balancers.
• Familiarity with broadband technologies such as Fiber, GPON and wireless networking.
• Knowledge of Ubiquiti devices, including UniFi, EdgeRouter, and AirMax products.
• Basic knowledge of Linux and command-line troubleshooting.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work independently and efficiently in a fast-paced environment.
• Excellent communication and customer service skills.
• Certifications such as CCNA or equivalent are preferred.

Why Join Maxinet Broadband

• Competitive salary and benefits package.
• Career growth opportunities in a rapidly expanding ISP company.
• Work with cutting-edge network technologies and gain hands-on experience.
• Dynamic and collaborative work environment.
• Training and professional development support.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter to hr@maxinetgh.com .